FAQ
SHOPPING INFORMATION
What exactly happens after ordering?
After placing your order with NA Impex, our dedicated team swings into action to ensure a smooth and efficient process. Here’s what happens next:
Order Confirmation: You’ll receive an order confirmation email shortly after placing your order. This confirms that we’ve received your order and provides you with the details of your purchase.
Processing Your Order: Our warehouse team gets to work preparing your order for shipment. This includes picking the items from our inventory, quality checking each product, and carefully packaging them to ensure they arrive in perfect condition.
Shipping Your Order: Once your order is packed and ready to go, it’s handed over to our trusted shipping partners. They’ll transport your package to your doorstep, using the shipping method you selected at checkout.
Tracking Information: We’ll provide you with tracking information so you can monitor the progress of your order every step of the way. This allows you to anticipate when your package will arrive and make any necessary arrangements.
Delivery: Finally, your order arrives at your designated delivery address, ready for you to enjoy your new NA Impex products! If you have any questions or concerns about your order during this process, our customer service team is always here to help.
At NA Impex, we’re committed to providing you with a seamless shopping experience from start to finish.
Do I receive an invoice for my order?
Absolutely! At NA Impex, we provide an invoice for every order placed through our platform. After completing your purchase, you’ll receive an order confirmation email that serves as your invoice. This document contains details such as the items purchased, the total amount paid, shipping information, and any applicable taxes or discounts. If you need a copy of your invoice at any time, feel free to reach out to our customer service team, and we’ll be happy to assist you. We believe in transparency and accountability, and providing you with an invoice is part of that commitment.
PAYMENT INFORMATION
If you receive a damaged or wrong product from NA Impex, we apologize for any inconvenience caused and are here to help resolve the issue promptly. Here’s what you should do:
Contact Customer Service: Reach out to our customer service team as soon as possible to report the issue. You can do this by email, phone, or through our website’s contact form. Provide details about the problem, including your order number and a description of the damage or incorrect item received.
Provide Evidence: If possible, take photos or videos of the damaged product or the incorrect item received. This will help us better understand the situation and expedite the resolution process.
Follow Instructions: Our customer service team will provide you with instructions on how to proceed. This may include returning the product for a refund or replacement, depending on the nature of the issue.
Return the Product: If necessary, follow our return instructions to send the damaged or wrong product back to us. We may provide you with a prepaid shipping label for your convenience.
Resolution: Once we receive the returned product, we’ll inspect it and process your refund or replacement accordingly. We aim to resolve all issues quickly and to your satisfaction.
At NA Impex, we’re committed to providing you with high-quality products and excellent customer service. If you encounter any problems with your order, please don’t hesitate to reach out to us. We’re here to help make things right.
At NA Impex, we understand that circumstances may change, and you may need to modify or cancel your order. Here’s what you should do:
Contact Customer Service Immediately: If you need to change or cancel your order, please reach out to our customer service team as soon as possible. You can contact us by email, phone, or through our website’s contact form. Be sure to provide your order number and details about the changes you’d like to make.
Timing is Key: It’s important to note that we process orders quickly to ensure prompt delivery. If your order has already been processed or shipped, it may not be possible to make changes or cancel it. However, we’ll do our best to accommodate your request whenever possible.
Follow Instructions: Our customer service team will provide you with instructions on how to proceed based on the status of your order. This may include returning the items for a refund or initiating an exchange once you receive them.
Return Policy: If you’ve already received your order and need to make changes, please refer to our return policy for instructions on returning items for a refund or exchange.
At NA Impex, we strive to provide excellent customer service and accommodate our customers’ needs to the best of our ability. If you have any questions or concerns about changing or canceling your order, please don’t hesitate to contact us. We’re here to help!
“Package tracking” refers to the ability to monitor the progress and location of your order as it makes its way from our warehouse to your doorstep. At NA Impex, we provide package tracking services to ensure that you stay informed about the status of your delivery.
Once your order has been processed and shipped, you’ll receive a tracking number via email or through our website. You can use this tracking number to check the status of your package online, typically through the shipping carrier’s website.
With package tracking, you can:
- Monitor the real-time status of your order
- Track the location of your package as it travels
- Estimate the expected delivery date
- Receive notifications about any delivery updates or delays
This service offers peace of mind and allows you to stay informed every step of the way until your order arrives safely at your doorstep. If you have any questions about package tracking or encounter any issues with your delivery, our customer service team is here to assist you.
