At NA Impex, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a hassle-free refund and return policy. Here are the key points of our policy:

1. 30-Day Return Window: You have up to 30 days from the date of delivery to return eligible items for a refund or exchange.

2. Unopened and Unused Items: To be eligible for a return, items must be in their original packaging, unused, and in the same condition as received.

3. Return Authorization: Before returning any items, please contact our customer service team to request a return authorization. We’ll provide you with instructions on how to proceed.

4. Refund or Exchange: Once we receive your returned items and inspect them, we’ll process your refund or exchange according to your preference. Refunds are issued to the original payment method used for the purchase.

5. Non-Returnable Items: Certain items, such as personalized or custom-made products, may not be eligible for return or exchange. Please refer to our product listings or contact customer service for more information.

6. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.

7. Damaged or Defective Items: If you receive damaged or defective items, please contact us immediately for assistance. We’ll work with you to resolve the issue promptly.

Our goal is to make the return and refund process as easy and straightforward as possible. If you have any questions or need assistance with a return, please don’t hesitate to contact our customer service team. We’re here to help!